What does this mean for Salesforce Admins?Īdmins can help their users solve business problems fast by deploying personalized recommendations in real time. Recommend best solution to cases to improve CSAT & time to resolution. Recommend relevant candidates who are most likely to accept a job to improve placement rates. Recommend campaigns to audiences to improve email response rates. Recommend most relevant partner solutions to your customers. Recommend relevant candidates who are most likely to accept the job, or vice versa. Recommend relevant parts to carry for service visit by field technician. Recommend best solution/action based on customer issue. Recommend best offer/promotion to new or existing customers. Recommend top products that are best fit for a Contact/Account. Here are some of the recommendations admins can build with Einstein Recommendation Builder. For example, if you’re a Netflix customer, Netflix will share recommendations with you based off of factors such as your viewing history, how you’ve rated titles, and other customers’ preferences.Įinstein Recommendation Builder brings a similar recommendation engine capability into the Salesforce Platform that can be leveraged for CRM applications across any domain and vertical. You may have seen these while shopping with your favorite online retailer or browsing for movies or music. Recommendations are fairly common in the consumer space. Watch the Trailhead LIVE episode below for an overview including use cases and a live demo, and keep reading for an overview of recommendations, best practices, and more. As Salesforce Admins, you can use Einstein Recommendation Builder to build personalized recommendations in context with clicks, not code. Introducing Einstein Recommendation BuilderĮinstein Recommendation Builder is the industry’s most easy-to-use recommendation engine.

Now, we’re empowering admins to bring AI into their workflows with a new capability: Einstein Recommendation Builder.

Over the years, we’ve built low-code tools to help you automate business processes and actions, such as Flow and Einstein Next Best Action. In fact, ever since Salesforce launched in 1999, our focus has been on automation - beginning with transforming sales. #AwesomeAdmins, if you know about Flow, you know the power of automation.

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